Commissions & FAQS
Are you looking for a custom rug or wall hanging?
I offer custom orders that are
completely bespoke, for your own space
message me here to enquire
Frequently Asked Questions (FAQs)
1. What kind of rugs do you make?
I specialise in creating custom, handmade rugs in various styles that are tufted. Each rug is made to order based on a preliminary unique design, the customer then chooses the size, and colour preferences.
2. Do you take commissions?
Yes, we accept commissions for custom rugs. Every commission begins with a personal consultation to discuss your specific needs, including design ideas, materials, and pricing. ( Please scroll down to see the process in detail)
3. How do I place a custom order?
To start your custom rug order, simply fill out our online commission request form or contact me directly via email or social media. From there, I will get back in touch
Design & Customisation
4. Can I choose the design and colours for my rug?
I offer my own designs for the rugs, that would be approved by the customer, but I am happy to work with some ideas that you already have, like shapes. The colours, size and types of yarn are all up to you
5. Can I request changes after the design has been approved?
Yes, you can make changes after approval, but please keep in mind that additional fees may apply depending on the nature and stage of the changes. Early-stage modifications tend to be more affordable than last-minute alterations.
6. How are additional costs for changes calculated?
The cost of changes will depend on the scope. I am happy with one Small change like colour adjustments without a fee, while larger modifications such as changing the rug’s size or design could lead to higher charges based on time and material requirements.
Pricing & Payment
7. How much does a custom rug cost?
Pricing varies depending on the size, complexity, and materials used. After our initial consultation, I'll provide you with a detailed quote based on your specific requirements. Please head to the price list page for an over view
8. Do you require a deposit?
Yes, I require a non-refundable deposit of 30-50% to begin the creation of your rug. The remaining balance is due upon completion before delivery or pickup. If your commission is a wall hanging or textile piece, this is not required, just payment on completion
9. When is the remaining balance due?
The remaining balance is due upon completion of your rug, just before shipping or local pickup.
Timeline & Delivery
10. How long does it take to complete a custom rug?
Typically, our custom rugs take between 4 to 6 weeks to complete from the date your design is approved. For more urgent orders, rush services may be available for an additional fee.
11. Do you offer international shipping?
No, not yet. With the tax increases, this has proved too expensive for customers
12. Can I pick up my rug in person?
Local customers can arrange a pickup appointment. Please contact directly to schedule a time. You can select 'customer collection' after discussing this.
Other Policies
13. What if I need to cancel my order?
If you need to cancel your order after work has begun, your deposit will not be refunded. Additionally, if materials have already been purchased or significant work has been completed, additional cancellation fees may apply.
14. Do you offer refunds or exchanges?
Because each rug is custom-made, I do not offer refunds. Please let me know immediately if you are not proceeding with the commission. However if the rug arrives damaged or defective, please contact us immediately for assistance.
15. Will I receive updates during the creation process?
Yes! I always ask if customers are happy for the process to go on social media, or whether it is a surprise. Please note, I film all processes, so your rug / wall piece will be going onto social media upon completion if you have selected it to be a surprise.
You’ll receive progress updates at key stages, and you can request photos at any time to ensure everything is going according to your vision.
Still have questions?
Feel free to contact me directly! I'm here to assist you and make your rug creation experience as smooth as possible.
